Refund policy
All sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or any other reason unrelated to a product defect or an error on our part.
Please carefully review the product description, available sizes, and product details before completing your purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after receiving it. If your item arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible.
To report an issue, contact us at support@apparelfile.com and provide your order number along with clear photos or videos showing the problem. We will review your request and determine whether the item qualifies for a refund.
If the product is confirmed to be defective, damaged, or incorrectly sent, we will issue a full refund of the amount paid for the affected product using the original payment method.
Refunds
Refunds are only available for products that are confirmed to be defective, damaged upon arrival, or incorrectly shipped.
Once your claim has been reviewed and approved, the full refund will be processed to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear in your account.
Contact Us
If you have any questions regarding our Return & Refund Policy or believe you have received a defective, damaged, or incorrect item, please contact us at:
Please include your order number and relevant photos or videos so we can assist you as quickly as possible.